Privacy Policy

‍ ‍Last updated: September 6, 2026 At Connect 48 Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, request freight/logistics quotes, or communicate with our dispatch and customer service teams.

1. How We Collect Your Personal Information

We gather personal information through various direct and automated methods, including: Direct Interactions: When you fill out the website contact form, communicate with our dispatch or customer service team via email or phone, or submit carrier/shipper onboarding documents. Automated Technologies: When you browse our website, we may automatically collect technical data using cookies, server logs, and similar technologies. Business & Offline Interactions: Through direct contract agreements, freight rate inquiries, driver applications, or billing/invoicing communications.

2. What Personal Information We Collect

Depending on your relationship with Connect 48 Inc. (e.g., customer, broker, driver, or website visitor), we may collect the following types of personal information: Contact Information: Full name, business/company name, email address, mailing address, and phone number. Shipping & Logistics Details: Pickup/delivery addresses, cargo descriptions, and shipment tracking information. Technical Data: IP address, browser type and version, operating system, and website usage details. Billing Information: Invoicing details, payment history, and necessary financial data required for transaction processing.

3. How We Use Your Personal Information

Connect 48 Inc. uses the collected personal information strictly for legitimate business and operational purposes, including: Providing transportation, freight scheduling, dispatching, and logistics services. Responding to rate quotes, inquiries, and customer support requests. Sending operational updates, shipment tracking information, and transactional messages. Improving our website usability, customer experience, and service operations. Maintaining compliance with transportation regulations and legal obligations.

4. How, Why, and What Personal Information We Share with Third Parties

We respect your privacy and do not sell or rent your personal information. We only share necessary data with trusted third parties to facilitate our core logistics services: Service Providers & Operational Partners: Third-party IT hosting providers, payment processors, and specialized logistics management platforms essential to executing our services. Legal Compliance: When required by law, regulation, subpoena, or government authority to comply with legal processes or protect our rights and safety.

5. SMS & Mobile Communications

Connect 48 Inc. sends SMS messages only to individuals who have given express written consent, typically by checking the SMS consent box on a form on this website. Consent to receive SMS messages is not a condition of any purchase or service. Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes. This information is never sold, rented, or transferred for marketing use. Message frequency may vary; you may receive up to 5 messages per week. Message and data rates may apply. Opting out: Reply STOP to opt out of SMS communications. You may do this at any time in response to any message you receive from us, and you will receive one confirmation message and no further texts. You may also request removal by emailing office@connect48inc.com or calling 773-676-4288. Help: Reply HELP to any message, or call (630) 380-3770.

6. Cookies and Tracking Technologies

Our website uses cookies, server logs, and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. Essential cookies are required for the site to function, including page navigation, form submission, and security. Analytics cookies help us understand aggregate traffic patterns and improve usability. We do not use cookies to collect SMS consent data, and we do not use cookies for cross-site advertising. Most browsers allow you to refuse or delete cookies through their settings; disabling essential cookies may prevent parts of the site, including our contact form, from working correctly.

7. How We Store and Protect Your Information

Personal information is stored on secured servers operated by Connect 48 Inc. and by vetted service providers, including our website host and communications platform. We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit using TLS/HTTPS across our website, access controls limiting personal information to personnel who need it to perform their duties, password protection and authentication on internal systems, and periodic review of our vendors' security practices. No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Contact form and inquiry records: 3 years from last contact Shipment, dispatch, and freight records: 3 years, consistent with applicable FMCSA recordkeeping requirements Billing and invoicing records: 7 years, consistent with tax and accounting requirements SMS consent records: for the duration of your consent and for 4 years after opt-out, so we can honor your opt-out and demonstrate compliance Website technical and log data: 14 months When information is no longer needed, we delete or de-identify it.

9. Your Privacy Rights

You may request to access a copy of the personal information we hold about you, correct information that is inaccurate or incomplete, delete your personal information (subject to records we are required to retain for legal, regulatory, or contractual reasons), withdraw consent including opting out of SMS at any time, or ask us to restrict certain processing. To make a request, contact us using the details in Section 11. We will verify your identity before acting and will respond within 30 days or the period required by applicable law. We will not discriminate against you for exercising these rights. If you are in a jurisdiction with specific privacy legislation, additional rights may apply and we will honor those under the applicable law.

10. Children's Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have done so, we will delete it.

11. Contact Us About Privacy

Questions, requests, or complaints regarding this Privacy Policy or your personal information: Connect 48 Inc. Email: office@connect48inc.com Phone: 773-676-4288

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision, and material changes will be posted on this page.